Working Hours:       

The hours for this position consist of a 7.5-hour period (between the hours of 8:00 am and 8:00 pm) exclusive of a 1/2- or 1-hour lunch.  In this position, the employee will be required to work 2 evenings per week with specific evenings assigned at the onset of employment. The employee may be required to work hours outside of their agreed upon working hours up to five (5) times each semester (fall, spring and summer) including weekend events.   

Summary:

Enrollment Services Coordinators (ESCs) are the first college representatives that prospective students meet.  ESCs provide a general introduction to the college and facilitate the enrollment of a new student.  ESCs share information with prospective students about RACC programs through phone, email, personal meetings, and college/career fairs. They help prospective students discover programs that fit their needs and coach them through the admissions process. ESCs help the student complete the college application, help the student identify the appropriate major to meet their goal, begin the financial aid application process, and refer to appropriate campus resources as necessary.  They identify and plan recruitment strategies to attract and enroll students to RACC and they assume an active role and responsibility for achievement of individual and team enrollment goals.

The Enrollment Services Coordinator works closely with Career Link Centers, industry, and community agencies to determine student eligibility for career programs and to provide a seamless transition to Reading Area Community College, and thus the job requires the employee to work away from campus and out in the community up to 50% of scheduled hours. 

Essential Duties and Responsibilities:

1. Actively participate in the implementation of the enrollment strategies as defined in the strategic enrollment management plan to meet or exceed enrollment targets. 
2. Plan and host information sessions, on campus or virtually, with prospective students to provide general information about the college and its programs and services including financial aid and scholarship opportunities.  Assist students with the college application process.
3. Coordinate recruitment events for students in the Community Education/Workforce Development area of the college. This would include but is not limited to:  ESL, GED, Career Programs, etc.
4. Plan and execute recruiting strategies in the community with businesses/agencies for prospective adult students.
5. Act as the representative for RACC at the Career Link Center with weekly office hours and seasonal career fairs.
6.  Manage the application, approval, and sponsored payment process with RACC when students are eligible for funding through the Career Link.
7.  Meet with and complete paperwork for Policy 733 displaced workers.
8.  Develop a regular visit schedule with community agencies, providing presentations to staff and meeting with prospective students.
9. Assist with recruitment events including Open Enrollment Days, Open House events and other outreach activities. 
10. Refer students to appropriate campus resources for assistance with college major, disability services, academic and personal issues, and other college related concerns. 
11. Interpret placement test results and provide guidance as to course selection.  Advise students regarding program requirements, course prerequisites, and developmental course sequence (if applicable).
12. Evaluate college transcripts during the advising process to assist the student in scheduling classes.
13. Utilize administrative software (i.e. Colleague, Web Advisor, Etrieve, etc.) to provide academic advisement to students. 
14. Submit monthly recruiting reports as requested by the department supervisor.
15. Participate in cross training activities as needed.  Attend professional development activities annually as it relates to essential job responsibilities.
16. When providing services at host organizations, the employee in this position will conduct him/herself in a professional manner and exhibit a positive image for RACC, always realizing that he/she is the guest of the host organization.
17. Perform other related duties as assigned.

Supervisory Responsibilities:                                                    

This job has no supervisory responsibilities.

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience:

Required:

1. Bachelor’s degree from an accredited four-year college or university.
2. Two years of experience with demonstrated success in higher education admissions/recruitment, or customer focused sales.

Preferred: 

1. Bachelor’s degree in Education or Marketing
2. Demonstrated ability to provide exemplary customer service to a diverse customer base.
3. Demonstrated ability to set and obtain short- and long-term goals with measurable results.
4. Strong persuasive ability related to the value of post-secondary training and/or degree pursuit
5. Bilingual English/Spanish

Computer Skills:

To perform this job successfully, an individual should have knowledge of Microsoft Office (especially Word, Excel, and PowerPoint) and Internet skills.  Knowledge of Ellucian Colleague or other ERP or CRM software a plus.

Travel:

Position requires frequent local travel; employee must have access to ready transportation.

Other Skills and Abilities:

Excellent communication and public speaking skills.  Excellent interpersonal skills.  Ability to work well with people.  Excellent one-on-one and group presentation skills.  Excellent written communication skills especially in the areas of report writing and business correspondence.  Knowledge of the Community College and Higher Education system.

Communication Skills:                                           

Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.  Ability to write reports, business correspondence, and procedure manuals.  Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.

Mathematical Skills:                                                 

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.  Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.

Reasoning Ability:                                           

Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this Job, the employee is regularly required to talk or hear. The employee is frequently required to stand; sit and reach with hands and arms. The employee is occasionally required to walk and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 25 pounds.

Employee may be required to give a campus tour lasting up to a maximum of one hour.

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  The noise level in the work environment is usually moderate.