Working Hours

Consists of a 25-hour work week Monday through Friday between the hours of 8:00 a.m. and 9:00 p.m. exclusive of a ½ hour or 1 hour lunch.  Actual working hours are to be agreed upon between the employer and employee at the onset of employment.

Note

This position will require working one to two evenings per week.  Position may also require weekend work on occasion.

Summary

The Placement Testing Center Assistant serves as the primary Placement Test proctor and oversees the Testing Center during hours of operation. This assistant performs all duties related to test administration and coordination of the Testing Center. 

In addition, this specialist will provide administrative support as needed for the Welcome Center. 

It is understood that the employee will be expected to perform all functions of this position as needed. 

Essential Duties and Responsibilities

Placement Testing Duties

1. Perform day-to-day coordination of all testing center activities. 
2. Assist with coordination of the placement testing schedule with the academic testing schedule.
3. Communicate the placement testing schedule (including short and long-term changes) with the Welcome Center and Admissions staff, as well as the Advising Center.
4. Maintain the integrity and confidentiality of the test environment.
5. Act as the primary proctor of the College’s placement testing.
6. Proctor academic tests offered in the Testing Center when backups are needed.
7. Maintain records, process scores, and produce reports as needed.
8. Input student test scores into Ellucian Information System.
9. Perform other duties as assigned by the Office Manager Admissions and Enrollment Services and/or Director of Admissions and Enrollment Services.

Welcome Center Duties

1. Provide administrative support and coverage at Welcome Center reception area. 
2. Support administrative team in Welcome Center and Admissions and Enrollment Services by inputting data and student applications in the Ellucian Information System.
3. Provide excellent student and customer service by answering questions from visitors and callers.
4. Be responsible for understanding of the new student enrollment process to direct student issues in a timely and professional manner.
5. Perform as a back-up support person to primary Welcome Center administrative staff, as well as the Admissions Reception staff.

Supervisory Responsibilities                               

This job has no supervisory responsibilities.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience

Required

1. High School Diploma
2. Minimum of two years previous student service or customer service experience.

Preferred

1. Associate degree from an accredited college or university.
2. Bilingual communications (reading, writing and speaking) in English and Spanish is strongly preferred. 
3. At least one-year experience in a higher education or testing environment.

Language Skills                              

Ability to write reports, business correspondence, and procedure manuals.  Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.

Reasoning Ability                               

Ability to solve practical problems and deal with a variety of concrete variables in situations. 

Computer Skills

To perform this job successfully, an individual should have be proficient in the use of Microsoft Office (especially Word, Excel, and PowerPoint) and Internet skills. Knowledge of Datatel or other administrative software a plus.

Other Skills and Abilities

Excellent communication and public speaking skills.  Excellent interpersonal skills.  Ability to work well with people. Excellent written communication skills especially in the areas of report writing and business correspondence.  Knowledge of the Community College and Higher Education system.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to stand, to sit and to reach with hands and arms. The employee is occasionally required to walk and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 25 pounds.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  The noise level in the work environment is usually moderate.