Description:       

Library work-study staff provide clerical support including Service Desk and Technical Services duties.

Working Hours:

Working hours for this position consist of no more than 15 hours per week. This Friday/Saturday Staff position has required hours of 7.5 hours on Fridays (between 8:15 am and 5:15 pm), 5 hours on Saturdays (8:15 am – 1:15 pm) and 2.5 hours earlier in the week to be determined at the onset of employment. Working hours for this position may change during term/semester breaks or College closings when the library may change its schedule.

Summary:

Essential Duties and Responsibilities:

1. Greet Library patrons as they enter and direct them to appropriate Library staff.

2. Provide services for the circulation of physical Library items including shelving.

3. Create and edit library accounts.

4. Answer the phone and respond to voicemails.

5. Process holds reports and retrieve requested items.

6. Make phone calls or other contact requests as needed.

7. Provide directional reference services to Library patrons.

8. Maintain Library supplies and appearance.

9. Provide Library processing services as assigned.

10. Close the Library following established procedures.

11. Participate in regular professional development as assigned.

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience:

Required:

Strong computer skills in Windows and Microsoft Office

Preferred:

Bilingual: English/Spanish

Prior library work experience

Other Skills & Abilities:

Ability to manage the responsibilities of the position in a timely manner, and be willing to complete additional duties as requested

The ability to maintain confidentiality of Library information and conduct oneself in an ethical, professional manner at all times

The ability to maintain an environment that is open, friendly, and respects all patrons as individuals seeking help.

Computer Skills:

Experience in Windows and Microsoft Office

Communication Skills:

Ability to read and comprehend simple instructions, short correspondence, and memos. 

Reasoning Ability:

Ability to apply common sense understanding to carry out simple one or two-step instructions. Ability to deal with standardized situations with only occasional or no variables.

Mathematical Skills:

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to stand, to sit and to reach with hands and arms. The employee is occasionally required to walk and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 25 pounds.

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.

Contact:               

Mary Ellen Heckman, Dean of Library Services and Learning Resources

Email:   

mheckman@racc.edu

Office phone:    

610-372-4721 extension 5061