Working Hours:

Consists of 37.5 hours per week, including a 7.5 hour period between the hours of 8:00am and 9:00 pm on weekdays and weekends exclusive of a ½ hour or 1 hour lunch. These hours to be agreed upon between the supervisor and employee at the onset of employment. 

Note: This position may require additional work on occasion with the employee having the option of working this time in addition to or in lieu of regular hours.

Summary: 

The Academic Technology Specialist serves as the College’s primary front-line Learning Management System (LMS) administrator and academic technology support specialist. This role is responsible for system-level LMS maintenance, user account management, troubleshooting, third-party tool integrations, reporting, and technical support for students and faculty. 

In collaboration with the Instructional Designer and Director of Teaching and Learning, the Specialist supports high-quality course delivery aligned with digital accessibility standards, Regular and Substantive Interaction (RSI) requirements, and student-centered online learning practices. The Specialist maintains instructional technology resources, communicates system updates and best practices to students and faculty, and leads designated academic technology projects during peak operational periods.

This role works closely with Academic Affairs, Student Affairs, and Information Technology to ensure continuity of LMS operations and instructional technology support across the College for students, staff, and faculty.

Essential Duties and Responsibilities: 

1. Serve as the primary front-line support contact for the College’s LMS, providing technical assistance to students, faculty, and staff.
2. Monitor and maintain LMS functionality including user account management, course setup and archiving, vendor communication, SIS data coordination, and third-party integrations.
3. Test, evaluate, and implement LMS updates and new features; develop and distribute user documentation and communication.
4. Maintain and update LMS templates, guides, and support resources to ensure alignment with digital accessibility standards (e.g., WCAG), College policies, and instructional best practices.
5. Provide operational consultation and support to faculty in LMS course implementation, including accessibility compliance and Regular and Substantive Interaction (RSI) requirements.
6. Develop and deliver workshops, training sessions, and documentation for students and faculty on LMS and academic technology tools.
7. Coordinate communication regarding LMS updates, outages, and academic technology resources with students, staff, and faculty. 
8. Create and manage electronic course evaluations each academic term.
9. At the direction of the Director of Teaching and Learning, collaborate closely with the Instructional Designer to ensure shared LMS oversight and cross-coverage of onboarding and course design responsibilities. 
10. Lead or co-lead designated academic technology initiatives during peak academic periods.
11. Maintain knowledge of emerging technologies, digital accessibility regulations, and online learning standards.
12. Perform other job-related duties as assigned.

Supervisory Responsibilities:                                                     

This job has no supervisory responsibilities.

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience:

Required:

1. Bachelor’s degree in educational/instructional technology, computer information technology, education, business, communications, or related field. 
2. Minimum of two (2) years of professional experience working directly with a Learning Management System (LMS) in a system-level admin role.
3. Experience including user account management, troubleshooting, permissions or course configuration, and direct support of faculty and/or student LMS users.
4. Demonstrated knowledge of digital accessibility standards (e.g., WCAG guidelines) in online learning environments.
5. Demonstrated ability to create user documentation and deliver training or technical guidance.

Preferred:

1. Master’s degree in instructional/educational technology, instructional design, e-learning, higher education leadership, education, or related field.
2. Experience administering Canvas LMS.
3. Experience supporting LMS integrations, third-party tools, and Student Information System (SIS) data transfers.
4. Experience applying and supporting Regular and Substantive Interaction (RSI) requirements.
5. Experience working as an online or hybrid instructor.
6. Experience coordinating or leading academic technology projects.
7. Experience designing or facilitating professional development for adult learners.
8. Experience using multimedia authoring tools and video conferencing platforms.

Other Skills and Abilities:

1. Strong decision-making skills to prioritize multiple projects and tasks. 
2. Ability to work both individually and collaboratively with a team to meet deadlines. 
3. Ability to effectively communicate and foster a cooperative work environment.
4. Skill in the use of computers in a PC Windows-based operating system.
5. Knowledge of customer service standards and practices. 
6. Ability to create technical guides for faculty and students. 
7. Ability to train other individuals on PC and web software programs. 

Computer Skills: 

To perform this job successfully, an individual must have:

1. Knowledge of common office web- and PC-based software programs, such as Microsoft 365, Google Workspace, or macOS software.
2. Ability to format and reformat data on spreadsheets.
3. Ability to create and edit PDFs.   
4. Ability to troubleshoot common PC-, mobile-, and web-based user issues. 
5. Knowledge of common AI prompting tools and techniques.
6. Knowledge of common virtual meeting software (e.g., Teams and Zoom).
7. Knowledge of survey software administration (e.g. Microsoft and Google Forms, SurveyMonkey, Watermark).  
8. Minimum of 2 years of professional experience as an administrator of a Learning Management System (LMS).
9. Experience administering Canvas LMS (preferred).
10. Knowledge of application programming interfaces, or APIs (preferred).

Certificates, Licenses and Registrations:

Canvas Certified Technical Admin certificate program preferred.  

Communication Skills:                                                     

Ability to write reports, business correspondence, and procedure manuals.  Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.

Reasoning Ability: 

Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization may exist. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.                        

Mathematical Skills: 

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. 

Physical Demands: 

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is occasionally required to walk; use hands to finger, handle, or feel and talk or hear. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision and ability to adjust focus.

Work Environment: 

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.

FOR ANNUAL SECURITY AND CRIME STATISTICS REPORTS:

https://www.racc.edu/about-racc/clery