Working Hours: 

 Consists of a 15-hour work week Monday through Friday between the hours of 8:00 AM and 7:30 PM. Actual working hours are to be agreed upon at the onset of employment. This position may require working one or two evenings per week and the occasional weekend.   

Summary:

Enrollment Services Assistants (ESA) are the first college representatives that prospective students meet in the Welcome Center.  ESAs provide a general introduction to the college and facilitate the enrollment of a new or returning student.  ESAs will help the student complete the college application, help the student identify the appropriate major to meet their goal, begin the financial aid application process, and refer to appropriate campus resources as necessary. Additionally, ESAs will interpret the placement test results and assist the student with the course registration process. 

Essential Duties and Responsibilities:

1. Assist prospective students in the Welcome Center.  Provide academic advisement to both new and re-admitted students.  Refer currently enrolled students to appropriate academic advisor or program coordinator.
2. Interpret placement test results and provide guidance as to course selection.
3. Advise students regarding program requirements, course prerequisites, and developmental course sequence (if applicable).
4. Evaluate college transcripts during the advising process to assist the student in scheduling classes.
5. Refer students to appropriate campus resources for assistance with college major, disability services, academic and personal issues, and other college related concerns.
6. Conduct individual or group interviews with prospective students to provide general information about the college and its programs and services including financial aid and scholarship opportunities.  Assist students with the college application process.
7. Utilize administrative software (e.g. Colleague or Etrieve) to provide academic advisement to students.  Teach students to use Web Advisor and other appropriate resources and technology to schedule their classes, track their program requirements, and monitor their academic progress.
8. Participate in cross training activities as needed.     
9. Perform other related duties as assigned.

Supervisory Responsibilities                                                

This job has no supervisory responsibilities.

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience: 

Required

1. Bachelor’s degree from an accredited four-year college or university.
2. Two years’ experience with demonstrated success in customer focused sales, marketing, telemarketing or higher education admissions/recruitment.
3. Knowledge of the Community College and Higher Education system.

Preferred

1. Bachelor’s Degree in business, marketing or sales.
2. Prior experience in and understanding of college admissions, recruiting, financial aid, student services or career placement
3. Demonstrated oral and written Spanish language fluency.

Computer Skills:

To perform this job successfully, an individual should have knowledge of Microsoft Office (especially Word, Excel, and PowerPoint) and Internet skills. Knowledge of Ellucian/Colleague or Target X software a plus.

Skills and Knowledge:

1. Excellent communication and public speaking skills.
2. Excellent interpersonal skills.
3. Ability to work well with people.
4. Excellent one-on-one and group presentation skills.  Excellent written communication skills especially in the areas of report writing and business correspondence.
5. Excellent verbal (including speaking and listening) and written communication skills.
6. Ability to communicate effectively and positively via telephone, e-mail, face to face, or using other media.
7. Strong follow-up skills.
8. Ability to provide exemplary customer service to a diverse customer base in terms of race, ethnicity, age, class, gender, ability, sexual orientation, and belief system among others.
9. Ability to set and obtain short- and long-term goals with measurable results.
10. Strong persuasive ability related to the value of post-secondary training and/or degree pursuit.

Communication Skills:                                             

Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.  Ability to write reports, business correspondence, and procedure manuals.  Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.

Mathematical Skills:                                                  

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.  Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.

Reasoning Ability:                                                    

Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

Physical Demands: 

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this Job, the employee is regularly required to talk or hear. The employee is frequently required to stand; sit and reach with hands and arms. The employee is occasionally required to walk and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 25 pounds.

Work Environment: 

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  The noise level in the work environment is usually moderate.

FOR ANNUAL SECURITY AND CRIME STATISTICS REPORTS: https://www.racc.edu/about-racc/clery