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Key focus areas include:

• Effective Coaching Techniques
• Communication Skills; Giving and Receiving Constructive Feedback
• Emotional Intelligence
• Effective Time Management Strategies
• Understanding and Supervising Different Generations
• Conflict Management / Dealing with Difficult Behaviors

Skill Building

Clarify objectives and plan for results | Set-up group goals and priorities | Identifying your personality style | Communicate effectively in today’s new work environment, to different personality types | Monitor and manage your emotions and the emotions of others |Develop your team’s communication skills | Be more assertive without being aggressive | Understand behaviors that lead to conflict | Quickly resolve conflict situations.

Workshop Series Dates

• Thursday, December 7, 2023
• Thursday, February 15, 2024
• Thursday, April 18, 2024

All sessions are from 8:30 AM - 3:30 PM in the Schmidt Training and Technology Center. Lunch will be provided. Sign up!

Overview:

The ability to lead successful projects is fast becoming the standard to compete in today’s highly complex and technical workplaces. This course is for skilled professionals with some experience in project management and working in teams. This course explores the standards and practices in agile, hybrid, and traditional project environments. It brings the knowledge of PMI’s global community of practice to you, with coverage of the full suite of topics in the Project Management Professional (PMP)® certification. This course delivers the knowledge and skills that you need to demonstrate project management proficiency in professional settings. It can be a significant part of your preparation for the Project Management Professional (PMP)® Certification Exam. The skills and knowledge you gain in this course will help your team or organization avoid making costly mistakes and increase your competitive edge in the project management profession.

PMP Exam Prep Course Overview

• Introduction - Class overview and Introduction to Project Management
• Module 1: Business Environment Project Management concepts and approaches
• Module 2: Start the Project - Critical concepts for kicking off a project of any kind
• Module 3: Plan the Project - Develop all aspects of the project, such as the scope, budget, and schedule
• Module 4: Lead the Project Team - Build and coach a strong project team, even through conflict
• Module 5: Support Project Team Performance - Ensure your team is doing its best and stays on track
• Module 6: Closing the Project/PhaseReview close-out procedures and transition/terminate the project

Course Session Dates

• Tuesday, January 23, 2024
• Tuesday, January 30, 2024
• Tuesday, February 6, 2024
• Tuesday, February 13, 2024
• Tuesday, February 20, 2024
• Tuesday, February 27, 2024
• Tuesday, March 5, 2024

All sessions are from 8:00 AM - 1:00 PM in the Schmidt Training and Technology Center. Sign up!

Three Skill-Building Workshops with Clear, Relatable Tools for Supervisors / Team Leads.

Week 1 - Awareness

Effective Communication, Team Building

• Defining a good leader, Your role in the workplace
• How do I rate now?, How do I improve?, The #1 skill needed to succeed

Week 2 - Empowerment

Leading as a Coach, Performance Management Techniques

• The 5 languages of motivation
• Positive Reinforcement Techniques

Week 3 - Confidence

Communicating with Difficult People, Managing Conflict

Handling Stress in the Workplace, Time Management and Goal Setting

• Authentic Leadership - remaining true to yourself in difficult situations
• Documentation Best Practices

Workshop Series Dates

• Wednesday, Wednesday, February 7, February 14, and February 21, 2024
• Wednesday May 30, June 6, and June 13, 2024

All sessions are from 8:00 a.m. - 11:00 a.m. in the Schmidt Training and Technology Center

Highly functioning Customer Service teams are viewed by their customers as partners, not simply suppliers. The ability to effectively represent your company to the customer and the customer to your company is a competitive differentiator that requires skilled and aligned customer service team members.

Focus Areas

• Managing dual roles: Representing the customer to your company, and Representing your company to the customer
• Determining Customer Wants vs. Needs
• Balancing a Customer vs. Product Focus
• Interacting with Different Customer Personality Types
• Knowing Your Customer’s Business
• Communicating Effectively: Communication Types, Communication Model, and Listening Skills and Blocks
• Handling Non-Standard and Out of Scope Requests
• Dealing with Difficult Customer Situations
• Managing Time and Tasks in a Customer Service Environment
• Analyzing a Customer SWOT

This session is from 8:30 AM - 3:30 PM in the Schmidt Training and Technology Center. Lunch will be provided. Sign up!