Join us for an information session to learn about what it means to come back to school as an adult, and meet other prospective adult students. We’ll review the admissions and course placement process as it applies to you, the programs of study that will get you on track to start a new career or move forward in your current profession, and get your questions answered.

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This NEW 3-hour workshop/training has been developed to help employees understand how to interact well with their colleagues and other personnel. The training teaches the foundations and types of harassment with the goal of creating a more respectful workplace.

Who is this course for:
This training is for entry-level staff up through leadership positions. 

The Breakdown:

• Recognizing, addressing, and preventing workplace harassment
• Importance of addressing behaviors
• Intention vs. Perception - the common mistake in employee relations
• Identifying the types of workplace harassment
• Protected classes
• Company policy
• Reporting and investigation procedures
• Legal consequences
• Creating a positive and respectful workplace
• Questions and answers

Highly functioning Customer Service teams are viewed by their customers as partners, not simply suppliers. The ability to effectively represent your company to the customer and the customer to your company is a competitive differentiator that requires skilled and aligned customer service team members.

Focus Areas

• Managing dual roles: Representing the customer to your company, and Representing your company to the customer
• Determining Customer Wants vs. Needs 
• Balancing a Customer vs. Product Focus
• Interacting with Different Customer Personality Types
• Knowing Your Customer’s Business
• Communicating Effectively: Communication Types, Communication Model, and Listening Skills and Blocks
• Handling Non-Standard and Out of Scope Requests
• Dealing with Difficult Customer Situations
• Managing Time and Tasks in a Customer Service Environment
• Analyzing a Customer SWOT

All sessions are from 8:30 a.m. - 3:30 p.m., lunch will be provided.

High school seniors and their parents can learn about RACC’s 55+ associate degree and certificate programs, scholarship opportunities and pathways to bachelor degree programs.  A campus tour will also be provided.

Sign up for this event.