Student IT Help Desk
For technical help on issues such as personal computers and laptops, password resets (which can also be completed by going to myRACC), software supported by RACC:
Monday - Thursday: 7AM - 9PM
Friday: 7AM - 5PM
If in-person support is not available, a voicemail message can be left at either extension which is then forwarded to the email and cell phones of IT support personnel. An immediate reply is not guaranteed, however depending on the issue, you should receive a call back no later than the next weekday on status.
Make Technology Work for You!
Using technology is an important part of being successful in college. Help yourself by learning what technology you will need and how to use it.
- Technology Guide - PDF
myRACC User Guides
The following guides are for all students, staff and faculty.
RACC is encouraging faculty, staff, administrators and students to use the #CampusClear app for daily self-symptom screening before entering buildings on the campus.
If community members do not have the #CampusClear app on a mobile device, they will be required to have a temperature screening, and answer a few questions prior to entering any campus building.
Please be aware that Canvas is a cloud-hosted service, utilized by thousands of institutions with millions of users. (That means it is not part of RACC’s on-campus IT infrastructure.) If you experience problems with pages loading or slowness, please check the status page at the link below for information on any technical problems or system-wide outages: https://status.instructure.com/
For technical problems within the Canvas Learning Management System:
Phone: 610-372-4721 Ext. 5056
Hours: 8AM - 4:30PM
If in-person support is not available, the message goes to voicemail which is forwarded to the email of support personnel. An immediate reply is not guaranteed, however depending on the issue, you should receive a call back no later than the next weekday on status.
Guides for Self-Service and Student Planning
Student Instructional guides to review program requirements, plan courses and schedules and register for classes.
- The Quick Start student guide to course planning and registration through Self-Service - PDF
- Course planning and registration guide for students - PDF
- Student planning frequently asked questions - PDF
Omnilert - RACC Emergency Alerts
To sign-up for Omnilert follow this link. It is recommended that you make your username & password the same as your myRACC Portal username and password.
Chrome: Clear Cache on Windows and Mac
- Please review this guide if you are having issues connecting to myRACC or other applications like Canvas.
Microsoft Office and O365
- How to Connect your Android Phone to Ravens Student Email - PDF
- How to Connect your iPhone to Ravens Student Email - PDF