Faculty & Staff IT Help Desk

For technical help on issues such as personal computers and laptops, password resets (which can also be completed by going to myRACC), software supported by RACC:

• Location: Berks Hall 4th Floor Room B-411
• Email: helpdesk@racc.edu
• Phone: (610) 372-4721 ext. 5171

Monday - Friday:  8AM - 4:30PM

If in-person support is not available, a voicemail message can be left at either extension which is then forwarded to the email and cell phones of IT support personnel.  An immediate reply is not guaranteed, however depending on the issue, you should receive a call back no later than the next weekday on status.

#CampusClear App

RACC is encouraging faculty, staff, administrators and students to use the #CampusClear app for daily self-symptom screening before entering buildings on the campus.

If community members do not have the #CampusClear app on a mobile device, they will be required to have a temperature screening, and answer a few questions prior to entering any campus building.

The #CampusClear app can be downloaded from the Apple App Store or Google Play. The RACC community can register for an account using their college email address.

• #Campus Clear Web App

Canvas

For technical problems within the Canvas Learning Management System:

Phone: 610-372-4721 Ext. 5056
Hours: 8AM - 4:30PM

If in-person support is not available, the message goes to voicemail which is forwarded to the email of support personnel.An immediate reply is not guaranteed, however depending on the issue, you should receive a call back no later than the next weekday on status.

• Canvas Faculty Resources

Smartroom Help

Phone: 610-372-4721 Ext. 5473
Hours: 8AM - 4:30PM

If in-person support is not available, the message goes to voicemail which is forwarded to the email and/or cell phones of support personnel.  An immediate reply is not guaranteed; however these calls are prioritized for quick reply.

Self-Service Advising Guides

• Self-Service and WebAdvisor Comparison Guide - PDF
• Self-Service Advising Guide - PDF
• Self-Service Student Search - PDF
• How to Register a Student in Self-Service - PDF

Chrome: Clear Cache on Windows and Mac

• Please review this guide if you are having issues connecting to myRACC or other applications like Canvas.

myRACC User Guides

The following guides are for all students, staff and faculty.

• Current User's Guide - PDF
• First-Time User's Guide -  PDF

Microsoft Office and O365

• Faculty: Get the online versions of Office for free!
• Office Training Center

Login Links

• RACC Outlook (Office 365) Email - Use your RACC email address to login.
• Log into myRACC to access Canvas, email, Self-Service and WebAdvisor.

Omnilert - RACC Emergency Alerts

To sign-up for Omnilert follow this link. It is recommended that you make your username and password the same as your myRACC Portal username and password.