Faculty & Staff IT Help Desk
For technical help on issues such as personal computers and laptops, password resets (which can also be completed by going to myRACC), software supported by RACC:
- Location: Berks Hall 4th Floor Room B-411
- Email: helpdesk@racc.edu
- Phone: (610) 372-4721 ext. 5171
Monday - Thursday: 7AM - 9PM
Friday: 7AM - 5PM
If in-person support is not available, a voicemail message can be left at either extension which is then forwarded to the email and cell phones of IT support personnel. An immediate reply is not guaranteed, however depending on the issue, you should receive a call back no later than the next weekday on status.
myRACC User Guides
The following guides are for all students, staff and faculty.
- Current User's Guide -
PDF - First-Time User's Guide - PDF
#CampusClear App
RACC is encouraging faculty, staff, administrators and students to use the #CampusClear app for daily self-symptom screening before entering buildings on the campus.
If community members do not have the #CampusClear app on a mobile device, they will be required to have a temperature screening, and answer a few questions prior to entering any campus building.
The #CampusClear app can be downloaded from the Apple App Store or Google Play. The RACC community can register for an account using their college email address.
Canvas
For technical problems within the Canvas Learning Management System:
Phone: 610-372-4721 Ext. 5056
Hours: 8AM - 4:30PM
If in-person support is not available, the message goes to voicemail which is forwarded to the email of support personnel.An immediate reply is not guaranteed, however depending on the issue, you should receive a call back no later than the next weekday on status.
Smartroom Help
Phone: 610-372-4721 Ext. 5473
Hours: 8AM - 4:30PM
If in-person support is not available, the message goes to voicemail which is forwarded to the email and/or cell phones of support personnel. An immediate reply is not guaranteed; however these calls are prioritized for quick reply.
Self-Service Advising Guides
- Self-Service and WebAdvisor Comparison Guide - PDF
- Self-Service Advising Guide - PDF
- Self-Service Student Search - PDF
- How to Register a Student in Self-Service - PDF
Chrome: Clear Cache on Windows and Mac
- Please review this guide if you are having issues connecting to myRACC or other applications like Canvas.
Microsoft Office and O365
Login Links
- RACC Outlook (Office 365) Email - Use your RACC email address to login.
- Log into myRACC to access Canvas, email, Self-Service and WebAdvisor.
Omnilert - RACC Emergency Alerts
To sign-up for Omnilert follow this link. It is recommended that you make your username and password the same as your myRACC Portal username and password.