IT Support for Faculty & Staff

Faculty & Staff IT Help Desk

For technical help on issues such as personal computers and laptops, password resets (which can also be completed by going to myRACC), software supported by RACC:

  • Location: Berks Hall 4th floor office 411
  • Email: helpdesk@racc.edu
  • Phone: (610) 372-4721 ext. 5171

Monday - Thursday:  7:00am - 9:00pm
Friday: 7:00am - 4:30pm

If in-person support is not available, a voicemail message can be left at either extension which is then forwarded to the email and cell phones of IT support personnel.  An immediate reply is not guaranteed, however depending on the issue, you should receive a call back no later than the next weekday on status.

    Canvas

    For technical problems within the Canvas Learning Management System:

    Phone: 610-372-4721 Ext. 5056
    8:30am - 5:00pm

    If in-person support is not available, the message goes to voicemail which is forwarded to the email of support personnel.An immediate reply is not guaranteed, however depending on the issue, you should receive a call back no later than the next weekday on status.

    Smartroom Help

    Phone: 610-372-4721 Ext. 5473
    7:00am - 5:30pm - During the fall and spring semesters.
    7:00am - 3:30pm - Summer hours

    If in-person support is not available, the message goes to voicemail which is forwarded to the email and/or cell phones of support personnel.  An immediate reply is not guaranteed; however these calls are prioritized for quick reply.

    Omnilert - RACC Emergency Alerts

    To sign-up for Omnilert follow this link. It is recommended that you make your username and password the same as your myRACC Portal username and password.

      myRACC User Guides

      The following guides are for all students, staff and faculty.

      Microsoft Office and O365

      Login Links