Summary:  The KEYS Work Study provides office support to the students, staff and administration of the Keystone Education Yields Success (KEYS) Program.  The KEYS program provides intensive student facilitation services to Temporary Assistance for Needy Families (TANF) and Supplemental Nutrition Assistance Program (SNAP) recipients while attending Reading Area Community College.  The desire and ability to be kind, friendly, helpful and patient with all students is of utmost importance.  We are seeking students who have strong initiative, a desire to learn and grow in the position.

Essential Duties and Responsibilities:

1. Front Desk Greeter-greet students with a smile as they enter that lab and assist them with any of their questions
2. Lab Assistance-assist fellow KEYS Students with completing attendance sheets, with learning how to use the computers and programs that are commonly used for RACC and KEYS purposes, such as Job Gateway, WebAdvisor, Canvas, filling out electronic timesheets etc., informing students about campus resources that may be beneficial
3. Assist with KEYS program Attendance Sheets including checking for accuracy, calculating hours, making calls and sending emails to students who have not turned in attendance sheets or are short hours, update Attendance Board on a daily basis, checking lockbox, data entry into CWDS Case notes for any calls and emails made
4. Scheduling including calling students to schedule monthly appointments with Student Facilitators or as needed by Student Facilitators or student, make appointment reminder calls, reschedule appointments when there is a no-shows.
5. Maintain and operate KEYS Incentive Pantry including shopping with KEYS staff, stocking shelves and organizing pantry, shopping with students during pantry hours and keeping a needs list as products are used, updating pantry spreadsheet as well as updating pantry point tracking, CWDS data entry regarding shopping done or incentives received, Gift Card Data Entry, Calling students to remind them about pantry points that are about to expire
6. Filing-filing paperwork into student binders, creating new binders as new KEYS students start program, closing out files for students who are terminated, reviewing student records for signatures and other missing information
7. Assistance with creating an informative, helpful, warm and inviting spaces for the KEYS students including updates to bulletin boards on a regular basis, organizing office, assistance with event planning, decorating
8. Other general clerical duties including filing, coping, faxing, mailing
9. Other duties as assigned by full-time program staff

Skills Required:

• Excellent Customer Service Skills
• Math ability to add time included minutes to decimal conversion
• Must have excellent written, verbal and communication skills.
• Excellent telephone skills and etiquette.
• Range of work requires attention to detail, excellent organizational skills, and discretion with confidential information.
• Computer skills including, Canvas, Microsoft Office Programs: Outlook, Word, Excel, etc.

In order to qualify for the position, you must email your cover letter and resume to Mary Turner, Coordinator/Student Facilitator, KEYS program at mturner@racc.edu.