Send a cover letter, resume and three (3) professional references from past supervisors, to firstname.lastname@example.org
Please indicate the job code KEYS-AS in the subject line of your email.
After sending in your documents, please fill out the online Job Applicant Identifier form. RACC is an equal opportunity employer. In compliance with government regulations we are required to record numbers of job applicants by sex and ethnic category. We ask that you indicate your race or national origin and sex, but you are not required to provide this information. This information will not be kept with your application and will be used only in accordance with state and federal regulations.
If you are chosen for this position, a background check will be required. Full details regarding the background check are available here.
|Title:||KEYS Administrative Specialist|
|Apply by date:||
$30,400 per year
Working hours for this position consist of 37.5 hours per week (7.5 hour period, exclusive of a ½ hour or 1 hour lunch.) Evening hours are one evening per week. These hours to be agreed upon between the supervisor and employee at the onset of employment.
NOTE: This position may require evening and weekend work. The employee has the option of working this time, in addition to, or in lieu of regular hours.
Provides administrative and clerical support to the students, staff and administration in implementing and reporting for the Keystone Education Yields Success (KEYS) Program. The KEYS program provides intensive case management/student facilitation services to Temporary Assistance for Needy Families (TANF) and Supplemental Nutrition Assistance Program (SNAP) recipients while attending Reading Area Community College. The employee may be assigned to perform similar duties & responsibilities in other departments based on the needs of the College and as assigned by their supervisor.
Essential Duties and Responsibilities:
- Provides customer service to at-risk students as initial point of contact in the KEYS Main Office to ensure that the students feel welcomed and able to ask questions. The ability to handle the occasional distressed student is also essential.
- Monitors the KEYS Program Main Office to ensure an environment that is conducive to work and that student traffic is managed in this busy office.
- Monitors student attendance by teaching the students how to complete forms accurately, compiling attendance sheets, performing time calculations including minutes to decimal conversion and addition on approximately up to 625 attendance sheets per month. Then, following up with students on their attendance requirement completion and make up plans.
- Maintains responsibility for data-entry of all attendance sheets and maintaining/updating student records and serves as the principal operator in systems Commonwealth Workforce Development System (CWDS)-database for the Department of Human Services and other databases used at RACC.
- Maintains KEYS Program’s confidential filing system that includes each KEYS student’s identifying information, TANF/SNAP information, educational information, employment information, assessment information, supportive services/incentives received, program attendance records including medical documentation and other sensitive information..
- Performs clerical duties as assigned including but not limited to scheduling appointments, giving information to callers, typing, word processing, database maintenance, spreadsheet maintenance, record keeping, proofreading, and filing.
- Assists students and completes payroll/employment paperwork for student workers.
- Maintains central communications control with students, instructors, staff, etc. for KEYS Program.
- Orders all supplies through proper RACC methods/procedures.
- Learns new computer programs as required.
- Maintains responsibility for training, scheduling and delegating tasks to four, 15-hour work-studies and other student employees.
- Assist students by providing general information about services offered and refers them to community resources as necessary
- Directs students to appropriate areas of the college and/or community resources when presented with a student’s concerns.
- Assists KEYS staff with the upkeep of the incentive program, incentive pantry and planning of events and necessary reports.
- Performs other job-related duties as assigned.
This job has no supervisory responsibilities.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education and Experience:
- Associates Degree in relevant field or equivalent college work with a minimum of two (2) years of professional clerical/administrative assistant work experience required. Individuals without the above college requirements must have a high school diploma and five (5) years of related full-time professional experience.
- Strong Excel spreadsheet proficiency is preferred.
- Experience working with TANF programs or other at-risk populations is considered a plus.
- Experience in CWDS and/or Ellucian is considered a plus.
- Bilingual: English/Spanish preferred.
Ability to read and comprehend simple instructions, short correspondences, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the College.
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals especially when converting and adding time. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.
To perform this job successfully, an individual should be very comfortable operating computers especially being proficient in Microsoft Excel, Access, Outlook and Word software.
Other Skills and Abilities:
- Strong customer service skills
- Knowledge of college practices and functions
- Ability to think critically and use good judgment
- Excellent written and oral communication skills
- Attention to details
- Able to complete tasks with minimum direct supervision
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to stand, to sit and to reach with hands and arms. The employee is occasionally required to walk and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 25 pounds.
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.