The student’s identity verification procedures start at the time of admission. Additionally, procedures related to student identity verification include registration, advising and transcript requests procedures.
When a student is initially registered, a unique username and password is created to access secure college online services such as myRACC portal and the student's email (Ravens). This information is provided to the student and/or mailed to the student. When students first log in, they are prompted to set up security questions that allow them to retrieve their passwords if they forget them. Students who cannot retrieve their myRACC portal passwords electronically may contact the IT Help Desk for assistance. The IT Help desk requires additional identity verification such as picture ID, and student ID number.
Students are responsible for maintaining the security of usernames, passwords and any other access credentials assigned to them. This information may not be shared or given to anyone other than the person to whom they were assigned. Users are responsible for any and all use of their accounts.
To maintain security, students are encouraged to follow the Password Guidelines and change their passwords. Users are held responsible for knowledge of the information contained within the RACC Student Handbook as well as the Computer Use and File Sharing policy.