Identity Verification Procedures

The student’s identity verification procedures start at the time of admission. Additionally, procedures related to student identity verification include registration, advising and transcript requests procedures.

When a student is initially registered, a unique username and password is created to access secure college online services such as myRACC portal and the student's email (Ravens). This information is provided to the student and/or mailed to the student. When students first log in, they are prompted to set up security questions that allow them to retrieve their passwords if they forget them. Students who cannot retrieve their myRACC portal passwords electronically may contact the IT Help Desk for assistance. The IT Help desk requires additional identity verification such as picture ID, and student ID number.

Students' access to the course management system (ANGEL) requires the use of unique usernames and passwords that are also provided during the registration process. When students first log into the course management system, they are prompted to change their temporary passwords. Data transmission of login information is secured using standard encryption technology. Students are reminded about best practices related to setting up and maintaining the security of the passwords on the myRACC portal login screen, on the course management system announcement section, and on the ANGEL help desk web pages on the RACC website.

Students who cannot retrieve their course management system passwords may contact the ANGEL Help Desk for assistance. The ANGEL Help desk requires additional identity verification information such as student number, student's Ravens email, picture ID, and last four digits of the student's Social Security Number.

Students are responsible for maintaining the security of usernames, passwords and any other access credentials assigned to them. This information may not be shared or given to anyone other than the person to whom they were assigned. Users are responsible for any and all use of their accounts.

To maintain security, students are encouraged to follow the Password Guidelines and change their passwords. Users are held responsible for knowledge of the information contained within the RACC Student Handbook as well as the Computer Use and File Sharing policy.