Master Syllabus

Human Relations in Business

I. BASIC COURSE INFORMATION

  1. Course Title: Human Relations in Business
  2. Course Number: MGT215
  3. Course Name: Management
  4. Credit Hours: 3
  5. Semesters Offered: Fall, Spring
  6. Prerequisite: COM 121 English Composition

 

II. COURSE DESCRIPTION

Human Relations in Business focuses on human relations and communications skills necessary for effectiveness in the world of business. The purpose of this course is to ensure successful performance in a business setting by improving skills in communication, conflict resolution, motivation, leadership, and productivity. Both interpersonal and group skills will be addressed and applied to specific business situations through role play, case studies, and group presentations of situations specific to the business environment.

III. RATIONALE OF COURSE

The productivity of an organization relies, ultimately, on its human resources. Interaction with other employees often presents challenges to harmony and cooperation. Successful performance in a business setting includes the ability to communicate, to resolve conflict, to cope with frustration, to motivate others, to use authority, and to increase group productivity. Because employers often express concern about employees' ability to work together productively, this course is important in emphasizing the interpersonal and group skills needed to succeed in a business setting.

IV. COURSE COMPETENCIES

  1. Discuss human relations as it applies to the business environment.
  2. Discuss the development of self-esteem and its role in human relations.
  3. Explain the importance of self-awareness and self-disclosure in human relations.
  4. Evaluate the importance of attitude in the business environment.
  5. Discuss the formation of values and their role in the workplace.
  6. Compare various theories on motivation and how they can be used in the workplace.
  7. Describe the role of communications in an effective business environment.
  8. Discuss effective functioning of groups and their importance in today's workplace.
  9. Differentiate among various leadership styles.
  10. Describe a total quality management program and team building within such programs.
  11. Distinguish among various types of corporate culture.
  12. Discuss emotional intelligence.
  13. Analyze interpersonal communications using transactional analysis.
  14. Discuss change within organizations including employee resistance and how to overcome resistance.
  15. Discuss creativity in the workplace and how to foster creativity.
  16. Describe conflict and styles of conflict management.
  17. Recognize the sources of stress and how to reduce and manage stress.
  18. Analyze the issue of customer satisfaction.
  19. Discuss the management of diversity in the workplace.
  20. Evaluate issues relating to business ethics and social responsibility.
  21. Discuss issues pertaining to employees' physical and mental health.
  22. Prepare a reflective journal.
  23. Prepare homework.
  24. Deliver an effective team presentation.