Information Technology
PC User Support Concentration
College Credit Certificate
The PC User Support concentration is designed to prepare graduates for employment in PC user support positions. It is designed for individuals who are working with computers and would like to expand their skills to include PC hardware and software support, as well as for students who currently have a bachelor’s degree and desire a change of careers. Coursework will aid students in preparing to sit for various Microsoft Office User Specialist and A+ certification exams. Students may receive credit for certain courses if they can demonstrate or document proficiency.
Required Program of Study
| Course Number | Course Title | Credits |
|---|---|---|
| COM165 | Desktop Publishing | 3 |
| IFT100 | Introduction to Information Technology | 3 |
| IFT110 | Microcomputer Applications | 3 |
| IFT120 | Advanced Microcomputer Applications | 3 |
| IFT130 | Expert Office Applications | 3 |
| IFT140 | Integrating Office Applications | 3 |
| IFT200 | Customer Service Principles | 3 |
| IFT210 | Help Desk User Support | 3 |
| IFT220 | Current Issues in Computing | 3 |
| NET100 | Fundamentals of Networking | 3 |
| NET105 | Installation and Maintenance of PC Operating Systems | 3 |
| NET125 | Installation and Maintenance of PC Hardware | 3 |
| WEB100 | Web Design I | 3 |
| TOTAL CREDIT HOURS REQUIRED FOR THE PROGRAM | 37 |
|
Upon successful completion of this program, the student should be able to:
- Demonstrate expert-level proficiency in the use of integrated office software (word processing, spreadsheet, database, windows).
- Communicate effectively using appropriate computer technology.
- Provide customer support.
- Create documents using desktop publishing software.
- Install and troubleshoot microcomputers in a networked environment.
- Maintain the hardware and software in a networked environment.
- Describe the hardware and software needs in a modern business environment.
- Analyze and resolve problems common to entry-level management personnel.
- Utilize business terminology and concepts.
- Present technical information in oral, written, and graphic form, including use of microcomputers to manipulate content and access information.
- Identify fundamentals elements of well-designed web sites.
Please note: These programs can be pursued on a part-time basis.
Appropriate placement test scores, or the completion of certain developmental courses, are required for all programs of study. Additional prerequisites may be necessary for some courses and can be found in the course descriptions section of the catalog.
It is recommended that students confer with their advisor when selecting electives.