Information Technology
PC User Support Concentration
Associate in Applied Science Degree
The PC User Support concentration is designed to prepare graduates for employment in PC user support positions. Students will gain experience in PC hardware and software support. Students will develop a high level of proficiency in the use of software applications as well a broad overview of networking, desktop publishing, and web applications. Coursework will aid students in preparing to sit for various certification exams. College credit may be granted through Tech Prep articulation agreements between RACC and approved secondary schools.
Required Program of Study 2007
| Course Number | Term | Course Title | Credits |
|---|---|---|---|
| IFT100 | 1st | Introduction to Information Technology | 3 |
| IFT110 | Microcomputer Applications | 3 |
|
| COM121 | English Composition | 3 |
|
| ORI100 | College Success Strategies | 1 |
|
| MAT150 | Foundations of Math | 3 | |
13 |
|||
| IFT120 | 2nd | Advanced Microcomputer Applications | 3 |
| NET100 | Fundamentals of Networking | 3 |
|
| BUS106 | Business Communications | 3 |
|
| NET105 | Installation & Maintenance of PC Operating Systems | 3 |
|
12 |
|||
| IFT130 | 3rd | Expert Office Applications | 3 |
| NET125 | Installation and Maintenance of PC Hardware | 3 |
|
| SOC125 | Individual and Society | 3 |
|
| HUM - - | Humanities Elective | 3 |
|
12 |
|||
| COM165 | 4th | Desktop Publishing | 3 |
| BUS100 | Introduction to Business | 3 |
|
| ACC105 | Financial Accounting | 3 |
|
| WEB100 | Web Design I | 3 |
|
12 |
|||
| BUS200 | 5th | Macroeconomics or | 3 |
| OR BUS201 | Microeconomics | ||
| IFT140 | Integrating Office Applications | 3 |
|
| MGT100 | Principles of Management | 3 |
|
| IFT200 | Customer Service Principles | 1 |
|
10 |
|||
| ENV130 | 6th | The Environment | 3 |
| IFT210 | Help Desk User Support | 3 |
|
| IFT220 | Current Issues in Computing | 3 |
|
9 |
|||
| TOTAL CREDIT HOURS REQUIRED FOR THE PROGRAM | 68 |
||
Upon successful completion of this program, the student should be able to:
- Demonstrate expert-level proficiency in the use of integrated office software (word processing, spreadsheet, database, presentation, windows).
- Communicate effectively using appropriate computer technology.
- Provide customer support.
- Create documents using desktop publishing software.
- Install and troubleshoot microcomputers in a networked environment.
- Maintain the hardware and software in a networked environment.
- Describe the hardware and software needs in a modern business environment.
- Analyze and resolve problems common to entry-level management personnel.
- Present technical information in oral, written, and graphic form, including use of microcomputers to manipulate content and access information.
- Identify fundamental elements of well-designed web sites.
- Apply math operations to solve fundamental business problems.
- Demonstrate effective communication skills in writing and speaking in a business environment.
- Utilize business management principles to analyze problems and make decisions.
- Prepare financial statements in accordance with generally accepted accounting principles and evaluate the results by performing basic financial statement analysis.
- Apply economic theory to analyze social, political, financial, and business problems.
Please note: These programs can be pursued on a part-time basis.
Appropriate placement test scores, or the completion of certain developmental courses, are required for all programs of study. Additional prerequisites may be necessary for some courses and can be found in the course descriptions section of the catalog.
It is recommended that students confer with their advisor when selecting electives.